Cancellation Policy

Deposit

A deposit is required to confirm your reservation.  A deposit guarantees the entire period reserved.

Refunds:

A refund will be given if you cancel more than seven days before your arrival–less a $25 service charge. If you would like to reschedule (as long as it is more than 7 days in advance of arrival), we can apply the whole deposit towards another stay.

You are responsible for any part of your reservation that is not re-rented if you cancel less than seven days before your check-in date. If you cancel less than 7 days in advance of your arrival date and we are able to re-rent your reservation, you will receive a Gift Certificate for the amount of your deposit–less a $25 service charge.

We regret that we cannot make exceptions for inclement weather, changes in travel plans, personal sickness or injury, family emergencies, etc. as a cause for cancellation. SORRY, NO EXCEPTIONS. ****We highly encourage guests to consider purchasing outside trip insurance in the event an emergency arises that impedes your travel plans.****

Please note that any extras that are ordered have our same 7 day cancellation policy. If you cancel extras less then 7 days in advance, you are responsible for the cost of those extras.

Misc. Policies:

  • We are NON-SMOKING - as are all lodging places in the state of Wisconsin. A$250 cleaning & airing fee will be charged to any room that is found to have been smoked in. Thank you for your understanding.
  • We have some pet friendly rooms at our Lake Geneva location. These rooms are identified on our website. Please  contact us if you require more information.
  • We are sorry, but we cannot accommodate children. We can, however, make some excellent suggestions for other places to stay if you are traveling with children.