Deposit, Cancellation & Refund Policy:
At Lazy Cloud, we understand that life sometimes throws a curve ball and plans unexpectedly change. We make many preparations, including purchases and scheduling our staff, based on reservations. Cancellations affect us greatly, therefore we ask you to agree to the following cancellation policy at the time of booking–
A deposit equal to the first nights charge is required to confirm your reservation. A deposit guarantees the entire period reserved and will be credited to the last night reserved.
With being a small inn, we never have people lining up at 6 o’clock to take our rooms and we NEVER, EVER overbook like the bigger hotels. We feel it’s a two-part contract. We absolutely, positively promise we won’t give your room away…we expect you to promise to honor your financial commitment.
A refund will be given if you cancel more than seven days before your arrival–less a $25 service charge. If you would like to reschedule (as long as it is more than 7 days in advance of arrival), we can apply the whole deposit towards another stay.
You are responsible for any part of your reservation that is not re-rented if you cancel less than seven days before your check-in date. If you cancel less than 7 days in advance of your arrival date and we are able to re-rent your reservation, you will receive a Gift Certificate for the amount of your deposit–less a $25 service charge.
We regret that we cannot make exceptions for inclement weather, changes in travel plans, personal sickness or injury, family emergencies, etc. as a cause for cancellation. SORRY, NO EXCEPTIONS.
****We highly encourage guests to consider purchasing outside trip insurance in the event an emergency arises that impedes your travel plans.****
Please note that any extras that are ordered have our same 7 day cancellation policy. If you cancel extras less then 7 days in advance, you are responsible for the cost of those extras.
- We are NON-SMOKING – as are all lodging places in the state of Wisconsin. A $250 cleaning & airing fee will be charged to any room that is found to have been smoked in. Thank you for your understanding.
- No pets are allowed.
- We are sorry, but we cannot accommodate children. We can, however, make some excellent suggestions for other places to stay if you are traveling with children.