For many of the couples who come to stay at our Lake Geneva hotel, a wonderful way to add romance and wine is […]
Our Deposit & Cancellation Policy:
A deposit equal to the first nights charge is required to confirm your reservation. A deposit guarantees the entire period reserved and will be credited to the last night reserved.
With being a small inn, we never have people lining up at 6 o’clock to take our rooms and we NEVER, EVER overbook like the bigger hotels. We feel it’s a two-part contract. We absolutely, positively promise we won’t give your room away…we expect you to promise to honor your financial commitment.
A refund will be given if you cancel more than seven days before your arrival–less a $20 service charge. If you would like to reschedule (as long as it is more than 7 days in advance of arrival), we can apply the whole deposit towards another stay.
You are responsible for any part of your reservation that is not re-rented if you cancel less than seven days before your check-in date. If you cancel less than 7 days in advance of your arrival date and we are able to re-rent your reservation, you will receive a Gift Certificate for the amount of your deposit–less a $20 service charge.
We regret that we cannot make exceptions for personal emergencies as a cause for cancellation. SORRY, NO EXCEPTIONS.
Please note that any extras that are ordered have our same 7 day cancellation policy. If you cancel extras less then 7 days in advance, you are responsible for the cost of those extras.
- We are a NON-SMOKING inn. A $100 cleaning & airing fee will be charged to any room that is found to have been smoked in. Thank you for your understanding.
- No pets are allowed.
- We are sorry, but we cannot accommodate children. We can, however, make some excellent suggestions for other places to stay if you are traveling with children.